Service
To help you quickly find the right information, we have bundled all important service topics for you. Here you can learn more about payment terms, shipping and returns, as well as frequently asked questions about our B2B shop.
Payment Methods
Find out which payment methods are available in our B2B shop and which terms apply, such as advance payment by bank transfer or purchase on account from the second order onwards.
You will also find information on deposits for larger orders and on the payment process.
→ More about our payment methods
Shipping & Returns
To ensure that you receive your products reliably and with planning certainty, we make our shipping process transparent and tailored to commercial requirements.
On this page, you will learn, among other things:
which shipping methods we use, such as parcel service or freight forwarding
how shipping costs are calculated
which delivery times apply
how we handle transport damage and complaints
how returns work in B2B business
→ More about shipping & returns
Frequently Asked Questions (FAQ)
In our FAQs, we answer common questions about our shop and our services, for example:
minimum order quantities (MOQ)
delivery times and production duration
white-label and private-label products
customization of labels and packaging
certifications and quality standards
We accompany you all the way to the final solution.
Whether you need help with product selection, reordering, or branding, we can assist you quickly and easily. Our experts will be happy to provide you with personal support if you have any questions about ingredients, specifications, or use in your product range.
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